"Convergence was a big mantra for us at Nutanix, and we won the hearts and minds of our users because we integrated people and their use cases." "We've been monomaniacally focused on design to converge the workflows of customer support, product management, and developers," added Manoj Agarwal, President, and co-founder of DevRev. "But this decade, with our APIs and webhooks, we will be leaning heavily on the developer community to help us build a modern company with powerful network effects." "Like Nutanix, we are looking at DevRev as another marathon in a large market with established competitors," said Dheeraj Pandey, CEO, and co-founder of DevRev. The newly unveiled Support app unifies departments to collaborate as one social team in real-time. To realize this vision, DevRev today also announced the general availability of its Support app, an in-app widget, and APIs and webhooks for modern software companies that believe in the power of one: one support engineer, one team between support engineers and developers, and one customer success culture across all. Tomorrow's design focused, customer obsessed companies will use product and user centric CRMs to ensure every employee delivers customer success. Yet, these hand-crafted solutions often lead to subscription churn and low customer satisfaction.
Today's companies spend hundreds of thousands of dollars to stitch together Slack channels, emails, and in-app widgets with support portals, product boards, and issue tracking software.
In an era of all things product-led, DevRev's converged "DevCRM" platform brings together customer support conversations and tickets with developer issues and product enhancements. 18, 2022 /PRNewswire/ - DevRev, a company bringing developers and engineers closer to customers, today announced the public launch of DevCRM: the only API-driven, developer-first customer relationship management (CRM) platform for product-led SaaS companies. This new take on CRM allows modern software companies to bring departments together and support their customers "as one"
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